GOOD HEALTH APPAREL CO.
Frequently Asked Questions
Answers to the questions we hear most from shoppers and prospective customers.
Need a hand? Email info@health-matters.us or call 978-572-6421.
Updated September 22, 2026Ordering & Products
What does Good Health Apparel Company sell?
We design and sell T-shirts, hoodies, sweats, tote bags, and accessories featuring original graphics and slogans that celebrate health and wellness. We also offer branded and customized items for organizations, unbranded blanks for your own designs, and digital gift cards.
Do you offer custom or branded apparel for groups and businesses?
Yes. We offer branded and customized items for organizations, teams, schools, and businesses. Email info@health-matters.us or call 978-948-2536 to discuss your project.
Can I buy apparel without a printed design or logo?
Absolutely. Our Unbranded Products collection features plain items in a range of colors, perfect if you would like to add your own iron-on or hand-painted design.
What sizes and colors are available?
Most items come in a wide range of unisex sizes and multiple color options, shown on each product page. If you have a sizing question about a specific item, reach out and our team can help you choose.
Shipping
How much does shipping cost, and how fast will I get my order?
For U.S. addresses, standard ground shipping is calculated at the best available UPS, FedEx, or USPS rate for your location. Two-Day Shipping is $19.99 and Next Day Shipping is $29.99. For Canadian addresses, standard shipping is $9.99, free on orders over $99. Two-Day Shipping is $60.00 and Next Day Shipping is $70.00, with duties included. All orders ship from the U.S. on business days, Monday through Friday, excluding U.S. holidays. Expedited orders must be placed by 2:00 PM EST and require a street address, not a PO box.
Do you offer free shipping?
Yes. We offer free shipping on U.S. orders over $50.
How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can also log into your account anytime to check your order status.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date you receive your item. To qualify, items must be unworn or unused, in original condition, with tags attached and original packaging, along with proof of purchase. Email info@health-matters.us to start a return, and please wait for approval and a return label before sending anything back.
How do exchanges work?
The fastest way to exchange an item is to return the original item once approved and place a new order separately for the item you would like instead.
When will I get my refund?
Once we receive and inspect your return, we will notify you of approval and automatically refund your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
What if my item arrives damaged, defective, or wrong?
Please inspect your order upon arrival and contact us right away at info@health-matters.us so we can make it right. Sale items, gift cards, and certain personalized or custom items are not eligible for return.
Gift Cards, Philanthropy & Community
Do you sell gift cards?
Yes. We offer digital e-gift cards that are emailed directly to you or a recipient. They never expire and are a simple, flexible gift option.
Does my purchase support a cause?
Yes. Ten percent of net profits are donated through the GHAC Charitable Fund to support pediatric cancer research and families, in partnership with the Boston Red Sox’s Jimmy Fund benefiting the Dana-Farber Children’s Cancer Center in Boston.
Do you run fundraising programs for schools, nonprofits, or organizations?
Yes. Our fundraising program lets nonprofit and for-profit groups raise money by selling GHAC apparel. We handle production, fulfillment, and support while your organization earns generous profit margins. Email info@health-matters.us or call 978-948-2536 to get started.
Contact & Support
How can I reach customer service?
Email us at info@health-matters.us, weekdays from 9 AM to 6 PM EST and weekends from 9 AM to 5 PM EST. You can also call 978-572-6421 or 978-948-2536, weekdays from 8 AM to 8 PM EST and weekends from 9 AM to 6 PM EST. We are also on Facebook, Instagram, Twitter, and Pinterest.
